Fleur De Lis Brew Works will accept returns if they are shipped back within 30 days of purchase in new, unworn, unwashed condition. Please include your original packing slip, order number, full name and email address along with the reason for return. Also include if you are seeking a refund or an exchange. Please note with exchanges what item you wish to exchange to. This item must be equal to or less than the dollar amount of your original order.
Please note that Fleur De Lis Brew Works cannot be held responsible for returns lost in transit. Please be sure to ship the package with a carrier that can provide tracking and insurance. Fleur De Lis Brew Works cannot replace packages lost during return shipment if proof of tracking is unavailable. Customer is responsible for return shipping charges. No COD parcels will be accepted by Fleur De Lis Brew Works.
Send your return or exchange to:
Fleur De Lis Brew Works
Attn: Merch Department
3630 State Route 414
Seneca Falls, NY 13148
Returns & exchanges will be processed as quickly as possible. Keep in mind that there may be a backlog during peak seasons so processing may take longer.
Fleur De Lis Brew Works will credit your credit card for the returned item(s) upon receipt for returns. If we cannot exchange the item(s) to comply with your request, we may, at our discretion, issue a full refund for the item(s). For returns that do not have the original invoice, we will use the last known sale price for the item(s) refund value.
Shipping and Handling Rate Tables
Shipping rates are based on current USPS and UPS (domestic) rates and will be calculated based on your shipping address and weight of the package.
All orders are shipped from: Fleur De Lis Brew Works, Seneca Falls, NY 13148
Required by law
PII in NYS is Name, credit card & CVV number